Dallas International University's Response to COVID-19

In light of the COVID-19 pandemic, Fall 2020 courses at DIU are being offered in both face-to-face and virtual modalities. DIU is taking precautions to promote safety and limit close contact as possible. See FAQ below for more information. If you are on campus and feel ill, please call the Clinic at 972-708-7408 and leave a message, and they will return your call on the next open day. If closed, contact them at this email address: emergencycontact@diu.edu

Frequently Asked Questions (FAQ)

Hours and Access

What procedures are in effect to access the DIU campus?

When you enter the campus at 7500 W Camp Wisdom Road, turn left and go to the east gate. The badges of students, faculty, and staff will open the gates and get them in buildings starting at 6:30 am six days a week, except holidays. Access is available until 10:00 pm Monday through Thursday, except holidays. Student access lasts until 6:00 pm Fridays and Saturdays. Faculty and staff have access until 5:00 pm Fridays and Saturdays.

If you live at the International Linguistics Center, your badge will open the gate any time of any day.

Visitors and delivery drivers who do not have a badge can push the call button, which is staffed 8:15 to 5:00 business days.

What is open this fall?

The Boutique is like a small thrift store, but the price is free! It is available to students, faculty, and staff. The Boutique is currently open only by appointment. Phone (214) 850-9998,

Chaplain’s Office
The Chaplain’s Office will keep posted hours (both on their door and phone message. You can find the email address here). When you visit, wear a mask and practice six-foot physical distancing. Until further notice, primary contact with the Chaplain should be conducted remotely.

Childcare Center

Due to increasing COVID-19 cases in Dallas County, our Childcare Center is closed until further notice, probably not to open until 2021.

Computer Lab
The Computer Lab is located in the Mahler Building and is open this fall. When using the Computer Lab, practice six-foot physical distancing and wear a mask. Use the hand sanitizer provided as you enter and leave the Computer Lab. Please use a sanitizing wipe to clean your workstation (keyboard and mouse) before and after each use. Since the Mahler 6 lab capacity will be reduced for physical distancing, we also have additional student computers available in Mahler 4 that may be used when a class is not meeting in that room.

Cowan apartments
Cowan is closed to visitors until further notice. When Cowan reopens, visitors must practice posted hygiene protocols including wearing a mask and practice six-foot physical distancing. 

DIU buildings
Faculty, staff and students have been issued swipe badge keys to open doors as needed. Non-DIU personnel may only enter as DIU accompanied guests, must wear a mask and practice six-foot physical distancing. If you are visiting campus and need access to DIU buildings, go to the Mahler Welcome Center first to speak to the receptionist or phone the ILC campus main line at 972-708-7400. 

Dining Hall
The Dining Hall provides lunch M-F, served from 12:00-12:45 pm. 

Guests are expected to wear a mask until seated and eat with six-foot physical distancing. Because seating is limited, plan to take your lunch out most days.

Four Points
Four Points is open to DIU personnel and accompanied guests.  In Four Points practice six-foot physical distancing, use hand sanitizer and wear a mask. Please use the provided hand sanitizer at entrances when you enter and when you exit. 

Guest House
The Guest House is currently open only to residents. Guests of residents should expect to be met outside.  When the Guest House is opened to non-residents, guests will be expected to wear a mask and practice six-foot physical distancing.  The housing office is accepting reservations from students. Contact them at housing_dallas@sil.org

Health Clinic
The Health Clinic is open in the mornings on Mondays. Wednesdays, Thursdays, and Fridays. It is open Tuesday afternoons. Call 972-708-7408 for an appointment. Please leave a message if there is no answer.

You can contact the Library reference librarians by email at Library@diu.edu or urgent requests may be answered by phoning 972-708-7416 between 9:00 am and 4:00 pm, Monday-Thursday; please do not leave messages. 

The Library is open this fall 9:00 am to 6:00 pm, Monday-Friday; 10:00 am to 5:00 pm, Saturday; closed Sundays. Those entering the Library are required to wear a mask and practice six-foot physical distancing. 

The pool is open until the weather sufficiently cools during October. If you have a lease in ILC housing, pool membership is included. Other students can buy a pool pass. Contact housing_dallas@sil.org. Capacity is limited, and special COVID rules will be provided by the housing office.

Soccer field
The soccer field is closed for the season because it is being resurfaced.

Student Life Center
The Student Life Center is open. In the SLC, practice six-foot physical distancing, use hand sanitizer, and wear a mask. Please use the provided hand sanitizer at entrances when you enter and when you exit. No common touch snacks (plates of cookies, etc.) are allowed during COVID.

Health and Safety

Where can I get information on masks that I need to wear and if DIU will provide any?

Homemade cloth masks, professionaly-made msks, and disposable masks are acceptable. A bandana and plastic face shields are also acceptable. All masks when worn must cover both mouth and nose. All DIU faculty, staff and students are responsible to provide their own masks.

What can I do to protect my health from COVID-19?

Wear a mask when indoors and sharing space with others, wash your hands frequently, practice six-foot physical distancing, especially when indoors, and self-quarantine if you become symptomatic.

If I feel ill, should I go to the Health Clinic?

If your temperature is over 99.6, stay home. Do not go to the Health Clinic. Phone the Health Clinic and report that you are not well at 972-708-7408. They will give instructions for getting help. The Health Clinic hours are now M,W,Th, F mornings 8:30 AM -12:00 PM and Tuesday afternoons 1:30 – 4:30 PM. If closed, contact them at this email address: emergencycontact@diu.edu

What COVID protection measures will be in place in classrooms?

The following measures apply to all classroom learning: 

  • Six-foot physical distancing between all students and the instructor is provided for and required. Therefore, the maximum number of people in every classroom is capped. A given room’s maximum capacity is posted.
  • Students and instructors are required to wear masks in the classrooms, and everywhere in buildings. Instructors have the option in class (but not in hallways) of replacing their masks with face shields. For overflow classes, instructors may opt to wear a face shield walking between the two rooms he or she is overseeing.
  • Please use the provided hand sanitizer at entrances when you enter and when you exit your classroom.

When entering DIU offices, are there are any safety protocols to know about?

Yes, when you visit, wear a mask and practice six-foot physical distancing.  In smaller spaces, maintain distancing by standing in the doorway.  Office workers should not share desktop equipment (staplers, keyboards, etc.). Vulnerable Individuals should not come into DIU buildings. If alone, office workers do not need to wear a mask in their workspace but in shared office space, face masks are required.

What is the risk to return to DIU?

The risk is low but real. DIU is taking extraordinary measures to ensure the safety of the entire DIU community. That safety depends on the participation of the community to maintain a safe environment.  All DIU community members are asked to sign a Community Guidelines agreement that includes a waiver of responsibility to the school.

How to contact DIU

How do I communicate with DIU faculty or administrative departments?

To protect both students, faculty, and staff, most communication is being done remotely.

  • Students are encouraged to use Microsoft Teams to communicate with any faculty or staff member in place of in-person meetings. Instant video calls, audio calls, and chats are easy to do in Teams between anyone with an @diu.edu email address who uses Teams. You can use Microsoft Teams in a web browser or download it here.
  • You can get contact information to reach any DIU faculty or staff member by going here: https://www.diu.edu/about-us/directory/
  • You can get contact information to reach any department at DIU by going here: https://www.diu.edu/about-us/department-contact
  • Every department and each DIU employee has individual preferences about how to reach them. You should default on reaching out by email but if you phone, their voice message gives specific instructions on how best to reach them, when are their office hours, etc. If you find a department where that is not the case, please notify Bill Harris at VP-Operations@diu.edu.

Academic Questions

What are school classes at DIU like this fall?

Fall 2020 courses at DIU are being offered in both face-to-face and virtual modalities. Face-to-face enrollment is limited to maximize classroom physical distancing. Registration for face-to-face courses are offered on a first come / first served basis.

Where is information about DIU’s Fall term courses and how each one of them is taught?

Info on fall term courses can be found here: https://www.diu.edu/academics/course-schedule/. Synchronous versions of every course offered is available for non-OL (Online) and non-IN (Intensive) courses. Many courses are taught in-person, but when the enrollment cap for each course is reached, Campus Café will close registration for the on-campus version of the course and later-registering students have to enroll in the synchronous version of the course, attending only via Zoom.

Where can I find Registrar/Academic Forms such as Plan of Study, Audit Permission, etc?

Student forms can be found on the DIU website. Electronic forms are preferred over paper forms. Forms can be circulated for signatures via email.   https://www.diu.edu/academics/academic-forms/ 

What is Transform (chapel) like this fall?

Transform is being conducted using Zoom only on some days and on others a combination of in-person and Zoom. Those attending in the room at Transform are required to wear a mask and practice six-foot physical distancing. Vulnerable individuals should be especially cautious about attending any large gathering.

How do I get IT support?

You can contact DIU’s Computing Services department anytime at helpdesk@diu.edu. Please use your @diu.edu email account to submit a helpdesk request. If you do not have access to your email account, you can contact online@diu.edu   

What if I don’t have a device that I can use for Zoom in my SL courses?

We strongly encourage students to purchase a device that is capable of running Zoom for their SL courses. If you are on campus and you either do not have a device or are having technical problems with your laptop or tablet, DIU’s IT department has a limited number of Chromebooks and laptops that can be loaned for student and faculty/staff use as needed. Devices are loaned out on a first-come, first-served basis. If you do not live near the campus and do not have access to a device, please contact DIU’s IT department at online@diu.edu.

What kinds of support can I get from the Library?

Several services are available from the DIU Library.

Consultation with librarians: 

  • You can contact the Library reference librarians by email at Library@diu.eduor phone 972-708-7416 between 9:00 am and 4:00 pm, Monday-Friday.  
  • Librarians are available to assist instructors in identifying undiscovered digitized resources in DIU-subscribed databases, such as the eBook Collection or other full text databases of journal articles. They may also explain how to use other scholarly sources, such as Researchgate.net.

Course readings: 

  • Physical Course Readings will be processed for all courses that Academic Affairs designates to be taught on campus and in person.
  • Library Staff will continue to advise and assist DE coordinator(s) and instructors in identifying, preparing, and uploading copyright-compliant Course Readings into DIUonline.  
  • Additional procedures and forms are under development during Summer Term.  DIU will have an Annual Copyright License that will offer one database to check to see if print materials may be digitized and how much the publishers allow to be uploaded into a Course Management System like DIUonline.

General Circulation of DIU-owned Materials 

  • Delivery of library-owned, physical books is limited to those living in the U.S. and Canada.  
  • Instructors, in collaboration with librarians, may need to assist students living elsewhere to find local library resources or identify alternative digital resources.
  • Journals may be borrowed by those living in the DFW area. Otherwise, under Fair Use guidelines, the Library will provide single article copies to individuals upon request.

Interlibrary Loan (ILL) 

  • Interlibrary Loan (ILL) requests for journal articles are the most likely to be supplied by other libraries.
  • Interlibrary Loan services anticipates several limitations: (1) other libraries may not be loaning books and (2) pickup and return of physical editions of monographs is limited to the DFW area. ILL books can’t be shipped to students living elsewhere.
  • ILL Staff can request collected works, scan, and email individual chapters to DIU researchers upon request. 

Additional Information about COVID-19